Contact support

In-app feedback

The fastest way to reach the team:

1. Tap your avatar on Home to open Profile
2. Tap Feedback
3. Write your message and tap Send

Your feedback threads appear below the compose box. Pull to refresh for replies.

What to include

Helpful messages usually mention:

• What you were trying to do
• Which screen you were on (Home, Calendar, Chats, Keen planning, etc.)
• What happened vs what you expected
• Your device type (iPhone / Android) if reporting a bug

Response time

Expect a response within the same day - you’ll get a notification when the support team replies.

Other channels

This help site covers how to use Keen. For account issues, bugs, or privacy questions not answered in FAQ / Support, the in-app feedback letterbox is the right channel.

Help pages

Browse the sidebar for:

• How to use Keen - practical guides
• Ways to use Keen - scenarios and walkthroughs
• Philosophy - why Keen is built this way